Note: The choice of the sub-processor utilized in the provision of Sirion
Services may vary depending on the preferences of the customer
| Sub-processor | Type of sub-processor | Purpose | Location | Address |
|---|---|---|---|---|
| 1. Contract Lifecycle Management (CLM) Sub-Processors | ||||
| Amazon Web Services (AWS) (Engagement Specific) | Cloud Service Provider | Sirion platform, where all customer data is stored and processed, is hosted on AWS. | – United Kingdom – United States – European Union – Asia Pacific | Address: Amazon.com LLC 410 Terry Avenue North Seattle, WA 98109-5210 USA Amazon Web Services EMEA SARL 38 Avenue, John F. Kennedy L-1855, Luxembourg Website: https://aws.amazon.com/contact-us/compliance-support |
| Microsoft Azure (Engagement Specific) | Cloud Service Provider | Sirion platform, where all customer data is stored and processed, is hosted on Microsoft Azure. | – United Kingdom – UAE | Address: Microsoft Corporation Company number 01624297 Microsoft Campus, Thames Valley Park Reading, Berkshire, RG6 1WG, UK Website: https://azure.microsoft.com/en-us/explore/trusted-cloud/privacy |
| Oracle Cloud Infrastructure (OCI)(Engagement specific) | Cloud Service Provider | Sirion platform, where all customer data is stored and processed, is hosted on OCI. | – Saudi Arabia – India – UAE | Address: 7th, 8th & 9th Floor, One Horizon Centre DLF Golf Course Road, Sector 43 Gurugram, Haryana 122003, India Website: https://www.oracle.com/in/legal/privacy |
| IBM Cloud (Engagement Specific) | Cloud Service Provider | Sirion Platform, where all customer data is stored and processed, is hosted on IBM Cloud | – United States | Address: 1 New Orchard Rd. Armonk, NY 10504. Website: https://www.ibm.com/cloud/compliance |
| Microsoft Office 365 | Communications & Document Editing | Microsoft services used to support email alerts and notifications and enable document viewing/editing functionality within the Sirion platform. | Asia Pacific | Address: Microsoft Corporation Dept. 551, Volume Licensing 6100 Neil Road, Suite 210 Reno, Nevada 89511-1137, USA Website: https://privacy.microsoft.com/en-us/privacystatement |
| Freshworks Inc | Ticketing Tool | Ticketing tool used to provide customer support. | Europe | Address: Freshworks Inc. 2950, S. Delaware Street, Suite 201 San Mateo, CA 94403, USA Website: https://www.freshworks.com/privacy |
| SirionLabs Pvt. Ltd | Customer Support Services | Provisioning of implementation, support, and delivery services to Sirion customers. | India | Address: 8th Floor, One Qube Plot 20, Sector 18 Gurugram, Haryana 122015, India Website: https://www.sirion.ai/privacy-policy |
| IBM Watson (Engagement specific) | Chatbot | Generative AI conversational bot in the Sirion platform. | United States | Address: IBM Corporation 10 North Martingale Road Woodfield Preserve/Building: 0062 Schaumburg, IL 60173-2099, USA Website: https://www.ibm.com/us-en/privacy |
| WhatFix (Engagement Specific) | Digital Adoption Platform | Used for creating interactive guides, performance support, and user onboarding. | – United States – European Union | Address: No.1289/1090E, 18th Cross Road Sector 3, HSR Layout Bengaluru, Karnataka – 560102, India Website: https://whatfix.com/privacy-policy |
| 2. Project Management Sub-processors | ||||
| CogniSaaS | Project Management Tool | Used for managing projects and resources end-to-end. | India | Address: A-702, Gopalan Aristocrat 1st Main Road, Kasturi Nagar Bengaluru, Karnataka 560043, India |
| JIRA (Atlassian) | Project Management, Issue Tracking Tool | Used for planning, tracking, and managing software development projects. | India | Address: Level 6, 341 George Street Sydney, NSW 2000, Australia Website: https://www.atlassian.com/legal/privacy-policy |
| 3. Sales, Marketing and Collaboration Sub-Processors | ||||
| Zoom Video Communication | Audio Video Conferencing Tool | Used for enabling real-time interactions and conducting virtual meetings and events. | United States | Address: Zoom Video Communications Inc 55 Almaden Boulevard, 6th Floor San Jose, California 95113, USA Website: https://explore.zoom.us/en/privacy/ |
| Hubspot | Marketing Automation Tool | Used for executing marketing campaigns and managing the database of customers and prospects. | North America | Address: L 7 20, Hunter St Sydney New South Wales 2000, Australia Website: https://legal.hubspot.com/privacy-policy |
| Outreach | Sales Execution Platform | Used for managing customer interactions across email, voice and social. | United States | Address: 333 Elliott Ave W, Suite #500 Seattle, WA 98119, USA Website: https://www.outreach.io/privacy-statement |
| 6Sense | Account-based Marketing Tool | 6sense captures buying signals to deliver recommendations for targeting in-market accounts. | United States | Address: 450 Mission St #201 San Francisco, CA 94105, USA Website: https://6sense.com/privacy-policy/ |
| Influ2 | Advertising Tool | Digital advertising tool that enables targeted advertising. | United States | Address: 1250 Borregas Avenue #44 Sunnyvale, CA 94089, USA Website: https://www.influ2.com/privacy |
| LeanData | Lead Management Tool | Used for managing leads within Salesforce. | United States | Address: 2901 Patrick Henry Drive Santa Clara, CA 95054, USA Website: https://www.leandata.com/privacy/ |
| BoostUp | Revenue Intelligence Platform | Used for monitoring and tracking the full customer life cycle. | United States | Address: 2040 Martin Ave Santa Clara, CA 95050, USA Website: https://www.boostup.ai/privacy-policy |
| Salesforce CRM | Customer Relationship Management System | CRM system used for managing information related to interactions with customers and prospects. | Japan | Address: Salesforce.com India Pvt Ltd Torrey Pines Third Floor Embassy Golf Links Business Park Varthur Hobli Challaghatta Village Bengaluru, Karnataka 560071 India Website: https://www.salesforce.com/company/privacy/ |
| Goldcast | Virtual events & webinar platform | Hosting and delivery of webinars and virtual events; processes registrant and attendee contact and engagement data. | United States | Address: Goldcast, Inc., 68 Harrison Ave, Suite 605, Boston, MA 02111, USA Website: https://www.goldcast.io/trust/privacy |
| ChiliPiper | Chatbot-Meeting scheduling & lead routing platform | Routing inbound leads and booking meetings; processes prospect contact and scheduling data. | United States | Address: Chili Piper, Inc., 228 Park Ave S #78136, New York, New York 10003-1502, United States Website: https://www.chilipiper.com/security |
| HockeyStack | Marketing & revenue analytics / attribution platform | Marketing attribution and buyer-journey analytics across website and go-to-market data. | United States | Address: HockeyStack, Inc., 210 King St. Floor 3, San Francisco, CA 94107, USA Website: https://www.hockeystack.com/imprint |
| Tableau | Business intelligence & data visualisation platform | Dashboards and reporting on internal business, marketing and operational data. | United States | Address: Tableau Software, LLC (a Salesforce company), Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, USA Website: https://www.salesforce.com/company/legal/privacy/ |
| Hevo | Data pipeline / ETL platform | Moving and integrating data between internal systems and the data warehouse. | United States | Address: Hevo Data, Inc., 1390 Market Street, Suite 200, San Francisco, CA 94102, USA Website: https://hevodata.com/privacy/ |
| Professional social network & advertising platform | Employer branding, recruitment, social media marketing and paid advertising. | United States Ireland | Address: LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA EEA/UK: LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland Website: https://www.linkedin.com/legal/privacy-policy | |
| MindTickle | Sales readiness & enablement platform | Sales training, coaching and enablement for revenue teams; processes employee learning data. | United States India | Address: MindTickle, Inc., 535 Mission St, 14th Floor, San Francisco, CA 94105, USA India: MindTickle Interactive Media Pvt. Ltd., 4th Floor, Solitaire World, Baner, Pune, Maharashtra 411045, India Website: https://www.mindtickle.com/legal/privacy-policy/ |
| Outreach | Sales engagement platform | Managing outbound sales sequences and communications with prospects and customers. | United States | Address: Outreach Corporation, 333 Elliott Ave W, Suite 500, Seattle, WA 98119, USA Website: https://www.outreach.ai/privacy-statement |
| UserGems | Buyer-signal & job-change intelligence provider | Tracking contact job changes and surfacing buying signals for the sales team. | United States | Address: ShelfFlip, Inc. dba UserGems, 2443 Fillmore Street #380-3416, San Francisco, CA 94115, USA Website: https://www.usergems.com/legal-security/privacy-policy |
| Factors.ai | Account-based marketing (ABM), intent & attribution platform | Website visitor identification, account intent capture, LinkedIn/Google ad orchestration and marketing attribution reporting. | United States | Address: Slashbit Inc. d/b/a Factors.ai, 3524 Silverside Road, Suite 35B, Wilmington, DE 19810, USA Website: https://www.factors.ai/legal/privacy-policy |