2025 Gartner® Voice of Customer for CLM
The Trusted Favorite: A Customers’ Choice for Three Years.
Rated 4.9/5*
* based on 100 reviews as of 31 Jan 2025
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At Sirion, customer satisfaction isn’t just a metric—it’s our mission. And nothing validates that more powerfully than what our users have to say.
In the 2025 Gartner® Voice of the Customer for Contract Lifecycle Management, Sirion is proud to be the only vendor recognized as a Customers’ Choice for the third consecutive year. This recognition is based entirely on real-world feedback from end-users—professionals who have implemented, used, and experienced the value of Sirion’s agentic CLM platform.
Key takeaways from the report:
- 4.9 out of 5 average rating (with 89% 5* reviews)
- 97% reviewers indicated “Willingness to Recommend” Sirion (based on 100 reviews as of Jan. 31, 2025)
- Only CLM vendor consistently named a Customers’ Choice since 2023
The World's Most Valuable Companies Contract on Sirion
What Customers Are Saying
"GenAI based features like Ask Sirion and AE Turbo are working exceptionally well for the Company's needs. Additional GenAI features such as Issue Identification and Auto-Redlining look very promising. "
Legal and Compliance Associate
IT Services Company
"The tool is really intuitive and fast. For us, the ease of collaboration offered through Sirion’s workflows is great.”
Manager, Legal and Compliance
Energy and Utilities Company
"We have been able to create complex workflows within the system, and created a repository for all of our contracts allowing us to create data about them for follow up and analytics"
S2P Data and Analytics Lead
Manufacturing Company
“The breadth of the product functionality ensures that the solution delivers value to all parts of our business across Sales, Delivery, Finance, Contracts, Legal and Operational teams.”
Commercial Contracts Manager
Telecommunication Company
“Sirion seamlessly integrated with our upstream and downstream systems to streamline our end-to-end contracting processes. The technical knowledge of the Sirion team was exceptional, they guided our project towards leveraging automation to deliver expansive productivity."
Senior Architect
Telecommunication Company
“Great functionality roadmap, with a continuous improvement approach, that stays on top of best practices. The delivery team is experts and is able to convey guidance with quick and clear communication. The base functionality is so vast, that it enable our organizations maturity journey in all matters CLM.”
IT Sourcing Manager
Retail Company
“Sirion has exceptional technology but also an exceptional team. From pre-sales, to sales, to customer success and continued support teams, Sirion resources are knowledgeable, patient and have worked with us at every step of the way in our journey. The experience has been great.”
SVP, Legal Affairs, Americas
IT Services Company
What Customers Are Saying
“We rely heavily on Sirion to help us manage complex vendor contracts. Their workflows for submitting artifacts and alerting on obligations that are due is easy to use and the reporting is powerful and eye-catching.”
Associate Director,
IT Vendor Management
Telecommunication Company
“Since implementing Sirion, we have been able to create complex workflows within the system, and created a repository for all of our contracts allowing us to create data about them for follow up and analytics.”
S2P Data and Analytics Lead
Manufacturing Company
“Sirion has exceptional technology but also an exceptional team. From pre-sales, to sales, to customer success and continued support teams, Sirion resources are knowledgeable, patient and have worked with us at every step of the way in our journey. The experience has been great.”
SVP, Legal Affairs, Americas
IT Services Company
“Great functionality roadmap, with a continuous improvement approach, that stays on top of best practices. The delivery team is experts and is able to convey guidance with quick and clear communication. The base functionality is so vast, that it enable our organizations maturity journey in all matters CLM.”
IT Sourcing Manager
Retail Company
“The tool is really intuitive and fast. For us, the ease of collaboration offered through Sirion’s workflows is great.”
Manager, Legal and Compliance
Energy and Utilities Company
“Sirion seamlessly integrated with our upstream and downstream systems to streamline our end-to-end contracting processes."
Senior Architect
Telecommunication Company
“The breadth of the product functionality ensures that the solution delivers value to all parts of our business across Sales, Delivery, Finance, Contracts, Legal and Operational teams.”
Commercial Contracts Manager
Telecommunication Company
Gartner, Voice of the Customer for Contract Life Cycle Management, Peer Contributors, 17 March 2025.
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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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