CUSTOMER STORIES
Zalando Built a Contracting Operation That Moves at the Speed of Business
Streamlining contracting for Europe’s largest e-commerce operation.
Legacy Contracts Migrated
0
K+
Reduction in contract cycle time
~
0
%
NDA requests initiated via ServiceNow
0
%
OVERVIEW
Zalando runs Europe’s largest fashion and lifestyle e-commerce platform across 25 markets. With 600–800 people involved in the contracting process across indirect goods and services, the company needed a CLM that matched the speed and scale of the business. Their existing system didn’t. Zalando chose Sirion to replace it.
Challenges
- On-premise CLM too complex for stakeholders to adopt; most by passed it entirely
- Contract data scattered across systems with no single source of truth
- Slow contracting cycles across indirect goods and services
- 80,000+ legacy documents with incomplete or missing metadata
What Sirion Did
- Migrated and structured the legacy portfolio: 80,000+ contracts ingested using AI-driven extraction, deduplication, and quality controls across 150+ metadata fields
- Delivered a working platform in 7 months: 13 contract types, 6 self-service templates, 2 workflows, and 6 integrations—configured and live from day one.
- Built self-serve contracting into the operating model: Routine contracts handled independently by the business; complex ones routed through Legal with flexible approval thresholds at every stage
