2025 Gartner® Voice of Customer for CLM
A Trusted Favorite: Customers’ Choice for Three Years.
Rated 4.9/5
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For Sirion, our greatest measure of success is customer satisfaction. Nothing speaks louder, with greater clarity or more impact than the voices of our customers.
Sirion is the only vendor recognized as a Customers’ Choice for the third year in a row, in the 2025 Gartner Voice of the Customer for Contract Life Cycle Management report. This distinction is based on feedback and ratings from end-user professionals – customers with extensive experience implementing and operating our CLM solution. Vendors recognized as Customers’ Choice meet or exceed the market average in both Overall Experience as well as User Interest and Adoption.
Key takeaways from the report:
- Sirion received an average rating of 4.9 out of 5 stars (with 89% 5* reviews)
- 97% reviewers indicated “Willingness to Recommend” Sirion (based on 100 reviews as of Jan. 31, 2025)
- Only CLM vendor to be named Customers’ Choice in all three VoC reports
The World's Most Valuable Companies Contract on Sirion
What Customers Are Saying
“We rely heavily on Sirion to help us manage complex vendor contracts. Their workflows for submitting artifacts and alerting on obligations that are due is easy to use and the reporting is powerful and eye-catching.”
Associate Director,
IT Vendor Management
Telecommunication Company
“Since implementing Sirion, we have been able to create complex workflows within the system, and created a repository for all of our contracts allowing us to create data about them for follow up and analytics.”
S2P Data and Analytics Lead
Manufacturing Company
“Sirion has exceptional technology but also an exceptional team. From pre-sales, to sales, to customer success and continued support teams, Sirion resources are knowledgeable, patient and have worked with us at every step of the way in our journey. The experience has been great.”
SVP, Legal Affairs, Americas
IT Services Company
“Great functionality roadmap, with a continuous improvement approach, that stays on top of best practices. The delivery team is experts and is able to convey guidance with quick and clear communication. The base functionality is so vast, that it enable our organizations maturity journey in all matters CLM.”
IT Sourcing Manager
Retail Company
“The tool is really intuitive and fast. For us, the ease of collaboration offered through Sirion’s workflows is great.”
Manager, Legal and Compliance
Energy and Utilities Company
“Sirion seamlessly integrated with our upstream and downstream systems to streamline our end-to-end contracting processes."
Senior Architect
Telecommunication Company
“The breadth of the product functionality ensures that the solution delivers value to all parts of our business across Sales, Delivery, Finance, Contracts, Legal and Operational teams.”
Commercial Contracts Manager
Telecommunication Company
What Customers Are Saying
“We rely heavily on Sirion to help us manage complex vendor contracts. Their workflows for submitting artifacts and alerting on obligations that are due is easy to use and the reporting is powerful and eye-catching.”
Associate Director,
IT Vendor Management
Telecommunication Company
“Since implementing Sirion, we have been able to create complex workflows within the system, and created a repository for all of our contracts allowing us to create data about them for follow up and analytics.”
S2P Data and Analytics Lead
Manufacturing Company
“Sirion has exceptional technology but also an exceptional team. From pre-sales, to sales, to customer success and continued support teams, Sirion resources are knowledgeable, patient and have worked with us at every step of the way in our journey. The experience has been great.”
SVP, Legal Affairs, Americas
IT Services Company
“Great functionality roadmap, with a continuous improvement approach, that stays on top of best practices. The delivery team is experts and is able to convey guidance with quick and clear communication. The base functionality is so vast, that it enable our organizations maturity journey in all matters CLM.”
IT Sourcing Manager
Retail Company
“The tool is really intuitive and fast. For us, the ease of collaboration offered through Sirion’s workflows is great.”
Manager, Legal and Compliance
Energy and Utilities Company
“Sirion seamlessly integrated with our upstream and downstream systems to streamline our end-to-end contracting processes."
Senior Architect
Telecommunication Company
“The breadth of the product functionality ensures that the solution delivers value to all parts of our business across Sales, Delivery, Finance, Contracts, Legal and Operational teams.”
Commercial Contracts Manager
Telecommunication Company
Gartner, Voice of the Customer for Contract Life Cycle Management, Peer Contributors, 17 March 2025
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