How Zalando is Building a Future-Ready Contracting Process with AI

For over a decade, Zalando has been at the forefront of online fashion retail, transforming how Europe shops for style. As a trailblazer in the industry, Zalando thrives on innovation and agility to meet rapidly shifting trends and customer expectations. Driven by their commitment to consistently enhance customer experience, they identified an opportunity to automate contracting processes and unify their contract data spanning thousands of counterparties.

Determined to lead with technology, Zalando embarked on a digital transformation journey to reimagine their contracting processes. Partnering with Sirion, they aimed to create a unified, AI-powered contract lifecycle management (CLM) platform that could evolve with their dynamic needs. This transformation empowered seamless collaboration across teams, accelerated contracting cycles, and ensured adherence to contractual obligations—driving operational excellence at scale.

Watch this webinar to hear firsthand from Zalando’s contracting leaders about their CLM transformation journey, as they:

• Reduced inefficiencies and manual bottlenecks in contracting.
• Centralized contract management to enable real-time data visibility.
• Migrated 80,000 contracts with improved data quality and governance.
• Delivered a user-friendly, AI-native platform to simplify contracting.
• Empowered fast, self-service contract creation across the business.

Watch below and review the webinar slides here.