| Sub-processor | Type of sub-processor | Purpose | Location | Address |
|---|---|---|---|---|
| 1. Contract Lifecycle Management (CLM) Sub-Processors | ||||
| Amazon Web Services (AWS) (Engagement Specific) | Cloud Service Provider | Sirion platform, where all customer data is stored and processed, is hosted on AWS. | – United Kingdom – United States – European Union – Asia Pacific | Address: Amazon.com LLC 410 Terry Avenue North Seattle, WA 98109-5210 USA Amazon Web Services EMEA SARL 38 Avenue, John F. Kennedy L-1855, Luxembourg Website: https://aws.amazon.com/contact-us/compliance-support/ |
| Microsoft Azure (Engagement Specific) | Cloud Service Provider | Sirion platform, where all customer data is stored and processed, is hosted on Microsoft Azure. | United Kingdom | Address: Microsoft Corporation Company number 01624297 Microsoft Campus, Thames Valley Park Reading, Berkshire, RG6 1WG, UK Website: https://azure.microsoft.com/en-us/explore/trusted-cloud/privacy |
| Oracle Cloud Infrastructure (OCI) (Engagement specific) | Cloud Service Provider | Sirion platform, where all customer data is stored and processed, is hosted on OCI. | – Saudi Arabia – India | Address: 7th, 8th & 9th Floor, One Horizon CentreDLF Golf Course Road, Sector 43 Gurugram, Haryana 122003, India Website: https://www.oracle.com/in/legal/privacy/ |
| IBM Cloud (Engagement Specific) | Cloud Service Provider | Sirion Platform, where all customer data is stored and processed, is hosted on IBM Cloud | United States | Address: 1 New Orchard Rd. Armonk, NY 10504. Website: https://www.ibm.com/cloud/compliance |
| Microsoft Office 365 | Communications | Email service that enables alerts and notifications in the Sirion platform. | Asia Pacific | Address: Microsoft Corporation Dept. 551, Volume Licensing 6100 Neil Road, Suite 210 Reno, Nevada 89511-1137, USA Website: https://privacy.microsoft.com/en-us/privacystatement |
| Freshworks Inc | Ticketing Tool | Ticketing tool used to provide customer support. | Europe | Address: Freshworks Inc. 2950, S. Delaware Street, Suite 201 San Mateo, CA 94403, USA Website: https://www.freshworks.com/privacy/ |
| SirionLabs Pvt. Ltd | Customer Support Services | Provisioning of implementation, support, and delivery services to Sirion customers. | India | Address: 8th Floor, One Qube Plot 20, Sector 18 Gurugram, Haryana 122015, India Website: https://www.sirion.ai/privacy-policy/ |
| IBM Watson (Engagement specific) | Chatbot | Generative AI conversational bot in the Sirion platform. | United States | Address: IBM Corporation 10 North Martingale Road Woodfield Preserve/Building: 0062 Schaumburg, IL 60173-2099, USA Website: https://www.ibm.com/us-en/privacy |
| WhatFix (Engagement Specific) | Digital Adoption Platform | Used for creating interactive guides, performance support, and user onboarding. | – United States – European Union | Address: No.1289/1090E, 18th Cross Road Sector 3, HSR Layout Bengaluru, Karnataka – 560102, India Website: https://whatfix.com/privacy-policy/ |
| 2. Project Management Sub-processors | ||||
| CogniSaaS | Project Management Tool | Used for managing projects and resources end-to-end. | India | Address: A-702, Gopalan Aristocrat 1st Main Road, Kasturi Nagar Bengaluru, Karnataka 560043, India Website: https://www.cognisaas.com/privacy |
| JIRA (Atlassian) | Project Management, Issue Tracking Tool | Used for planning, tracking, and managing software development projects. | India | Address: Level 6, 341 George Street Sydney, NSW 2000, Australia Website: https://www.atlassian.com/legal/privacy-policy |
| 3. Sales, Marketing and Collaboration Sub-Processors | ||||
| Zoom Video Communication | Audio Video Conferencing Tool | Used for enabling real-time interactions and conducting virtual meetings and events. | United States | Address: Zoom Video Communications Inc 55 Almaden Boulevard, 6th Floor San Jose, California 95113, USA Website: https://explore.zoom.us/en/privacy/ |
| Gotowebinar | Webinar Software and Virtual Conference Platform | Used for hosting virtual online events including webinars. | United States | Address: 333 Summer St Boston, MA 02210, USA Website: https://www.goto.com/company/legal/privacy/us |
| Hubspot | Marketing Automation Tool | Used for executing marketing campaigns and managing the database of customers and prospects. | North America | Address: L 7 20, Hunter St Sydney New South Wales 2000, Australia Website: https://legal.hubspot.com/privacy-policy |
| Outreach | Sales Execution Platform | Used for managing customer interactions across email, voice and social. | United States | Address: 333 Elliott Ave W, Suite #500 Seattle, WA 98119, USA Website: https://www.outreach.io/privacy-statement |
| Drift | Chatbot | Used for facilitating chat communication with website visitors in real‑time. | United States | Address: Drift.com, Inc., 222 Berkeley Street, Suite 600 Boston, MA 02116, USA Website: https://www.drift.com/privacy-policy/ |
| 6Sense | Account-based Marketing Tool | 6sense captures buying signals to deliver recommendations for targeting in-market accounts. | United States | Address: 450 Mission St #201 San Francisco, CA 94105, USA Website: https://6sense.com/privacy-policy/ |
| Influ2 | Advertising Tool | Digital advertising tool that enables targeted advertising. | United States | Address: 1250 Borregas Avenue #44 Sunnyvale, CA 94089, USA Website: https://www.influ2.com/privacy |
| LeanData | Lead Management Tool | Used for managing leads within Salesforce. | United States | Address: 2901 Patrick Henry Drive Santa Clara, CA 95054, USA Website: https://www.leandata.com/privacy/ |
| Zapier | Workflow automation & Integration Tool | Web automation tool used to connect web apps and services. | United States | Address: Zapier, Inc. 548 Market St. #62411 San Francisco, CA 94104-5401, USA Website: https://zapier.com/privacy |
| RevSure | Marketing Analytics and Attribution Tool | Pipeline analytics and multi-touch attribution tool. | European Union | Address: 1209 Orange Street, Wilmington, Delaware-19801, USA Website: https://www.revsure.ai/privacy/policy |
| BoostUp | Revenue Intelligence Platform | Used for monitoring and tracking the full customer life cycle. | United States | Address: 2040 Martin Ave Santa Clara, CA 95050, USA Website: https://www.boostup.ai/privacy-policy |
| Salesforce CRM | Customer Relationship Management System | CRM system used for managing information related to interactions with customers and prospects. | Japan | Address: Salesforce.com India Pvt Ltd Torrey Pines Third Floor Embassy Golf Links Business Park Varthur Hobli Challaghatta Village Bengaluru, Karnataka 560071 India Website: https://www.salesforce.com/company/privacy/ |